DEALS AND PURCHASES

REFERRALS AND GIFTS

GENERAL INFORMATION

What is a Reader Real Deal?
Every day, we offer deals for discounts on food and drink, goods and services and entertainment from a variety of merchants. Additionally, from time to time we create Chicago Reader Exclusive Events and sell admission through our Reader Real Deal site.

How do I buy a Reader Real Deal?
Just click "BUY NOW!" and follow the on-screen instructions. Once purchased, we will email you a link to access and print your deal.

How do I use my deal?
Just click "BUY NOW!" and follow the on-screen instructions. Once purchased, we will email you a link to access and print your deal.

When can I use my deal?
The printed deal voucher will display a unique redemption code, the merchant's address, terms of the deal, and the expiration date. Just present the voucher to the merchant in order to redeem your deal. If you are attending a Chicago Reader Exclusive Event, present your voucher on the date/time of the event for admission.

My Real Deal has expired. Can the offer be extended?
The promotional value of your deal will expire on the date displayed on the voucher. If the promotional value of your deal has expired, you may still redeem the voucher at the merchant for the amount paid for the deal, as required by applicable state and federal laws. If a voucher becomes unredeemable, please contact realdealsupport@chicagoreader.com for an account credit or refund in the amount paid for the voucher.

Oh no! I missed my Chicago Reader Exclusive Event. Can I get a refund?
Unfortunately, vouchers for Chicago Reader Exclusive Events are non-refundable unless an event is cancelled. Vouchers to these events are valid only for the date and time specified and cannot be used in connection with any other event. Vouchers to an event are not valid for credit at any of the participating merchants.

Can I get cash back if I don't use the full value of the deal?
Unless otherwise stated on the deal, store credit or cash back is not available for the unused portion of your voucher.

Can I combine my deal with other offers or specials?
Most deals cannot be combined with other offers, unless explicitly stated on your voucher.

Can I purchase a deal as a gift?
Yes, you can purchase a deal as a gift. Send the gift to your friends when you checkout, or send a purchased voucher as a gift from your account page.

I have a gift code. How do I claim it?
If you don't already have an account, you will need to register in order to receive your gift. Then, enter your gift code and start saving!

How do I receive a referral award?
After you purchase a deal, forward your referral code via Facebook, Twitter or email. If three people purchase the deal with your referral, you will receive your purchase for free. So your friends' purchases can save YOU money.

Is there a limit on the number of referrals I can make?
You can tweet, Facebook, and email it to your heart's content. All you need are three referral purchases to get your deal for free. So start sharing!

I am receiving referrals from a few different people. Who will get the referral bonus?
Every referral has a unique ID. When you click on the referral link and create an account, the unique ID is saved in your account. The friend that sent the link will get the credit once you make your first purchase.

What about safety and privacy? How secure is your site?
We protect your information as if it were our own. Your information is not shared, sold or distributed for any reason. We use industry standard practices to secure your credit card information and don't store your information on our own servers.

Do you ever remove comments from the discussion board?
We believe in open discussion and the sharing of ideas, but may remove messages that contain vulgar language, content or personal attacks.

How can I feature my business on Reader Real Deal?
Please visit our Feature Your Business page in order to request more information.